#163 - How To Exceed Customer Expectations With Tommy Nguyen

Apr 21, 2021

Tommy Nguyen is co-founder and COO of StoragePug, a software company helping self-storage facilities rent units through their website. They get to connect self-storage operators to new customers and build loyalty with their existing ones.

 

He graduated from UTK with a degree in Computer Science, and he’s started two other software companies in Knoxville.

The best part of his job is working with super smart, incredibly driven, and ridiculously empathetic humans every day. 

 

On today's Podcast: 

00:00 - Dean thanks the sponsors of today’s episode, Willbox 

05:30 -  How Tommy get into the self-storage industry

10:48 - About StoragePug

22:27 - Ideal Customer Avatar

28:41 - About the Virtual Conference

32:24 - Dean thanks the sponsors of today’s episode, Janus International Europe

38:25 - Biggest mistakes when building a website

41:06  - About website

46:19 - Dean talks about Bonjoro

51:00 - About testimonial and social proof

56:33 -  A bit of advice from Tommy to Self Storage owners

1:04:54 -  QuickFire Round - Five Questions for Fun

1:13:40 - How to contact Tommy

1:15:13 - Dean takes a moment to thank the final sponsor of today’s episode, StorageBox Marketing

 

Book Mentioned:

Switch: How to Change Things When Change Is Hard - https://www.amazon.com/Switch-Change-Things-When-Hard/dp/0385528752

 

Links Mentioned:

StoragePug Website - https://www.storagepug.com/resources

Tommy's Email: [e-mail]

 

Thanks to our Sponsors!

StorageBox Marketing Website: http://storageboxmarketing.com/

StorageBox Marketing Email: [e-mail]

StorageBox Marketing Contact: http://storageboxmarketing.com/contact-us/

 

Janus International Europe Ltd Website: www.janusintl.co.uk

Janus International Europe Ltd Email: [e-mail]

Janus International Europe Ltd Contact: 020 8744944

 

Willbox Website: http://willbox.co.uk

Willbox Email: [e-mail]

Willbox Contact: 0800 023 5060

 

Hacking Self Storage Website: https://hackingselfstorage.co.uk/

Hacking Self Storage on Spotify: https://open.spotify.com/show/2eb1gpBCts2RRFFUl2k9OS

Hacking Self Storage on Apple Podcast: https://podcasts.apple.com/gb/podcast/hacking-self-storage/id1481445995